At Olive Branch Studios, we are committed to providing the highest quality floral preservation services. We understand that plans can change, and we want to be as transparent as possible with our refund and cancellation policies. Please review the following carefully before placing your order.

Cancellations and Refunds

• 30 Days Prior to Event Date: If you cancel your order at least 30 days before your event, you will receive a full refund. This allows us ample time to adjust our schedule and prepare for upcoming orders.
• 14 to 30 Days Prior to Event Date: If you cancel your order between 30 and 14 days before your event, you will receive a 50% refund. By this time, we have likely begun preparations for your order and reserved time and resources for your project.
• Less Than 14 Days Before Event: Cancellations made within 14 days of your event will not be eligible for a refund. This is due to the custom nature of our services and the time already dedicated to your preservation process.
• Event Postponement: If your event is postponed, we will gladly work with you to adjust the timing of your bouquet preservation. Please inform us of any changes as soon as possible to avoid potential fees or disruptions.
  

Refund Process

If you are eligible for a refund, the amount will be credited back to the original payment method within 7-10 business days of the cancellation request. We will notify you via email once your refund has been processed.

Additional Refund Terms

• Shipping Fees: Please note that any shipping fees associated with your order are non-refundable.
• Damaged or Unusable Bouquets: If your bouquet is lost, damaged, or deemed unusable upon arrival, you will receive a 50% refund or have the option to use replacement flowers for an additional fee.
• No Refunds for Completed Pieces: Once your frame has been sealed and completed, we are unable to offer refunds. We encourage you to carefully review the design proof we send before finalizing your piece.