Follow the detailed instructions provided after placing your order. Ensure your bouquet is securely packaged to prevent damage during transit, and use the provided shipping label for delivery to our studio.

We recommend shipping your flowers as soon as possible after your event to maintain their freshness. The sooner we receive them, the better the preservation results.

If you need to change your shipping address, please contact us as soon as possible. We can update your address before your order is shipped.

Frame color changes are only possible during the initial design and arrangement stage. Once the design is finalized, changes to the frame color may not be accommodated.

Yes, you can add additional sentimental items such as invitations or vows to your frame. Please discuss these additions with us during the design phase to ensure they are included in your arrangement.

Orders can be canceled within 48 hours of placing them. After this period, we begin processing your order, and cancellations may not be possible.

We typically do not return unused flowers. However, if you would like the extra blooms returned, we can accommodate this request for an additional fee. Please let us know in advance if you have specific requests regarding unused flowers. This will incur an additional fee.

If your order is damaged during shipment, please contact us immediately with photos of the damage. We will work with you to resolve the issue and ensure your preserved flowers are repaired or replaced as needed.

We have a no-refund policy. However, if your event is canceled or you request a refund at least 14 days before the event date, we will refund 50% of your payment. No refunds will be issued after this period.

If your bouquet is lost, damaged, or cannot be worked with, you will be refunded 50% of your payment. Alternatively, you can opt to use replacement flowers for your preservation.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and Apple Pay.

Yes, we offer custom frame sizes and styles upon request. Please contact us to discuss your specific needs, and we’ll work with you to create a frame that perfectly suits your vision.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package until it arrives at your doorstep.

If you need to change your order details, such as the frame style or shipping address, please contact us as soon as possible. We will do our best to accommodate your changes, depending on the stage of your order.

Yes, we preserve flowers from a variety of occasions, including births, memorials, anniversaries, and more. Our services are designed to help you capture and preserve the beauty of any significant moment.

If you're unable to ship your bouquet immediately, keep it in a cool, dark place, preferably in a refrigerator. Avoid exposing it to sunlight or extreme temperatures, as this can affect the preservation process.

We’re happy to discuss custom orders! If you have a unique idea or need something different from our standard offerings, contact us directly, and we’ll work with you to create a bespoke piece.

To prepare your bouquet for preservation, start by wrapping the stems in a damp paper towel. Cover the stems with a plastic bag and secure it with a rubber band. Choose a deep enough box where your bouquet can fit snugly, and layer the bottom with crumpled newspaper or tissue paper for cushioning. Ensure the bouquet is securely packed with enough cushioning on all sides to prevent movement during transit.

No, we currently do not offer international shipping.