terms & condtions
Hey friend! It's Hope, from Olive Branch Studios & we are so excited to preserve your florals.
Below is the Purchase agreement. Before we can get started all the below items need to be understood. You agree to this when purchasing a frame.
- I understand that once purchased there are no refund or cancellations unless event is canceled or you request the refund 14 days before event date. In that case 50% will be refunded to you. After that we will not be refunding iif pasted your date and we don’t hear from you.
-I understand that shipping the bouquet & its cost is my responsibility and instructions are sent after you purchase.
-I understand that if the bouquet is lost, damage, or cant not be worked with you will be refunded 50% back or have the option to use replacement flowers.
-I understand that this process can take 4-6 monthsbefore completed. I also understand shipping & handling
can take 5-7 days on top of this.
- I understand I am responsible for labeling my bouquet with my name on the order/ order number.
- I understand that if an address needs to change, I am responsible for communicating that address change.
- I understand that if the bouquet needs replacements & you want those replacements there will be an extra fee you will need to pay.
-I understand not all flowers will be used because of flower condition or frame size.
-I understand I get to see the final design before sealed but after seal there can not be any changes to the frame
-I understand that I have no control how my bouquets presses & might fade, change colors, become lighter or darker then it was fresh.
- I understand that over time blooms might fade even using color correction, this is a naturally occurring process & nothing we do can prevent blooms from fading over time.
- I understand that designs I want sometimes will not work with the blooms I have but Olive Branch will be able to find a design that will work great.
- I understand that when shipping my bouquet not all flowers will make it & will receive a picture of what the bouquet looks like when it arrives.
-I understand color correction is included with my floral preservation piece & I have the option to deny any color enhancements
-understand that i get three desgin changes but after that the frame will be finalized unless agreed frame will take longer for said design.
-I understand that shipping frames are a risk and Olive branch studios will send ashipping label if in the case of frame is damaged during transit
-i understand that frames are handmade and each one is not perfect but unique in its own way.
—I understand that work hours are from 9-5 & emails might be delayed on the weekend or after hours.
